Refund and cancellation policy

Effective 7 October 2026

This policy covers LiveTalk subscriptions bought on livetalk.genamind.com. Subscriptions bought inside the iPhone app are sold and refunded by Apple (see below).

Who sells and who charges you

Purchases on the website are processed by Dodo Payments, our payment provider and merchant of record. The charge on your statement and your receipt come from Dodo Payments; the service itself is provided by Genamind. Prices are shown in US dollars on the pricing page; the billing interval (monthly or yearly) is shown next to each price and applies until you cancel.

Try before you buy

Every account gets 30 minutes of live translation free, with no payment details, so you can check that LiveTalk works for you before subscribing.

Cancel any time

• A subscription renews automatically at the end of each period (a month or a year) until you cancel it.
• Cancel with the link in your Dodo Payments receipt e-mail, or write to support@genamind.com and we will cancel it for you the same business day.
• After you cancel you keep access until the end of the period you already paid for, and you are not charged again.

Refunds

• First payment: within 14 days of your first payment you can ask for a full refund if you have used less than 60 minutes of paid translation time since subscribing.
• Renewals: within 48 hours of a renewal charge you can ask for a full refund if you have not used the service since the renewal. If you forgot to cancel, write to us as soon as you notice.
• Mistakes: a duplicate charge, a charge after a cancellation, or a charge we caused by a fault of the service is refunded in full.
• Outside these cases, the period already paid for is not refunded; the law of your country may give you more rights, and we honour them.

How to ask

Write to support@genamind.com from the e-mail address you paid with and, if you have it, the order number from your receipt. We answer within 3 business days. An approved refund goes back to the original payment method; your bank may need 5 to 10 business days to show it.

Purchases made in the iPhone app

Subscriptions bought in the app are charged by Apple. Apple decides on refunds: use reportaproblem.apple.com or Settings → Apple ID → Subscriptions on your iPhone.

Contact

Genamind · support@genamind.com (hello@genamind.com also reaches us) · Terms of use · Privacy policy